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Order & Shipping
Our aim is to provide our customers with efficiently and quickly shopping experience.
The total time is the sum of the processing time and the shipping time.
Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you;
Shipping carrier: FedEx/UPS
Total Shipping time: 3 - 5 business days (during Covid-19 or holidays, the shipping time may takes longer). Business days refer to Monday~Friday ( excluded holidays and weekends ), and the time zone is the Eastern Time Zone of USA (GMT-5).
Shipping fee: Free shipping whole store
Shipping from: US Local warehouses
Shipping area: the US only ( Exclude Hawaii, Puerto Rico, Alaska and PO BOX )
Modify My Order
Please check the shipping address before placing an order carefully. Because once the order is processed, the customer will not be able to modify or change the shipping information.
After the order is shipped, we will send you the tracking number corresponding to the order by email.At that time, if you want to cancel the order, please contact the carrier to refuse the shipment.
Cancel My Order
You can cancel the order within 12 hours of submitting the order. You will not be able to cancel the order and we will not provide any modification or cancellation of the order after 12 hours. Please check the information when placing the order. If the delivery is not successful due to incorrect information, we will deduct the actual cost.
Authorizations & Charges
After you place an order, you can see the pre-authorized reservations and pending payments in the total order amount in your account. The pre-authorization process will require you to verify the card number, status, funds and billing information to ensure that the information is consistent with the content on file with the bank. The initial authorization will be displayed in your account for a period of time, and will no longer be displayed after it expires.
We will not deduct money from your account before your packages are shipped. After the bank receives the authorization, it will not deduct the money from your account immediately. Your bank will freeze the amount for a period of time. Please note that each financial institution has a different authorization retention policy, some banks may contact you to obtain more account information. Please contact your bank for specific authorization and charging information.
The cost will only be deducted after the packages are shipped. If you purchase multiple items, we may authorize and charge for each order separately.
Track My Order
After the order is shipped, we will send the tracking number to you by email.
Please track the logistics of your order through the following 2 websites:
https://www.fedex.com/en-us/home.html
https://www.ups.com/us/en/Home.page
If you have any questions, please contact our customer service support email:
Pricing & Promotion Code
Our store aims to provide customers with high-quality and low-cost products.
Please pay attention to the activities section on the homepage of our website. We will provide preferential activities from time to time, including clearance, discount codes, bundling, spike activities and so on.
Please note the time range of each event. After the event expires, the product will be restored to its original price, and you will not be able to purchase at the price during the event.
How to use the discount code:
Please copy the discount code and fill in the discount code in the designated field on the checkout page. The discount will be reflected in the total price!
If you experience any issues with applying a promotion code, please contact us.
Tax Policy
According to the requirements of each state and local tax law, we will charge state and local consumption taxes on packages shipped to different states. Some tax authorities also require the taxable amount to include any shipping and handling fees, while other tax authorities only impose sales tax on packages. We must comply with the regulations of each state.