Our products have passed various quality tests, aiming to provide you with a comfortable experience and safe use guarantee.
If you are not satisfied with your purchase, we offer a 90-day return policy. Please note that the returned product must be unwashed, undamaged and fully packaged with all accessories included. Otherwise, the item may not be eligible for return.
If you want to return the item, please contact our customer support team email@example.com and we will get back to you within 24 hours.
If you returned the packages by yourself, please send the tracking number to firstname.lastname@example.org and we will issue a full refund to you.
All products purchased through www.suncreatoutdoor.com are free shipping, and the shipping costs of products purchased through market partners (ie, Wal-Mart, Amazon) are subject to the market’s return policy.
We make every effort to ensure that the products in each package are intact, but problems will inevitably occur. If the product you receive is defective or has quality problems, please contact our customer support team within 90 days after you received the item. You may be required to provide pictures or videos of the product defects to help us clarify the situation. We will assist in arranging returns or refunds matters.